SmartTech

Full Migration of Manufacturing & Smart-Home Company SmartTech from Bitrix24 to Microsoft Dynamics 365 CRM in 20 Hours

SmartTech is a Ukrainian engineering and manufacturing company that has been designing and delivering smart-home and building automation solutions across residential and commercial segments - from entry-level packages to bespoke premium systems - since 2010.

Business Challenge

When SmartTech decided to exit Bitrix24, leadership approached CRM selection thoroughly, evaluating multiple international platforms. The company needed to migrate years of customer records, B2B partner/integrator relationships, and active engineering projects without halting daily sales operations or losing historical context.

Microsoft & Indi Vision Solution

SmartTech selected Microsoft Dynamics 365 CRM and partnered with Indi Vision for rapid turnkey deployment powered by two flagship Indi Vision assets:

• FastTrack CRM (Microsoft Award Winner): Indi Vision's pre-engineered sales and project management acceleration package for Dynamics 365, providing ready-to-use B2B and B2C sales pipelines, partner qualification workflows, and task governance from day one.
• Move on' Migration Utility: Indi Vision's proprietary data-migration tool that automated extraction, mapping, and clean import of historical contacts, accounts, deals, and activities from Bitrix24 into Microsoft Dynamics 365 CRM.
• Hands-On Team Onboarding: close collaboration between SmartTech's operational leads and Indi Vision's CRM consultants aligned every pipeline stage with real engineering and sales workflows.

Measurable Results

• Complete business migration in 20 hours: Indi Vision transferred SmartTech from Bitrix24 to Microsoft Dynamics 365 CRM in 20 hours. During the very first month of live operation, the SmartTech team reported that the new CRM proved far more convenient and functional than their legacy platform.
• Full operational clarity: transparent tracking of every active deal, engineering milestone, and client commitment with zero forgotten follow-ups.
• Scalable project & partner data management: structured handling of high-volume project, customer, and B2B partner data with instant task delegation across departments.

Client Testimonial

"I believe that only the joint work of both teams led us to such a rapid transition to Microsoft Dynamics 365 CRM. We still have plenty of development plans ahead, yet my employees have already appreciated the benefits of the new CRM system and are eager to dive deeper into its capabilities."

Vitalii Miroshnichenko - Managing Partner, SmartTech Manufacturing Company