Active CX Management

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Data-Driven Decisions
Emotion-Aware Strategy

A comprehensive system for analysing customer experience in real time that translates customer emotions into key business metrics for growth and loyalty. An AI platform that ‘hears’ not only the words but also the emotions of your customers, providing accurate data to build exceptional service and stay ahead of the competition. The scalable solution based on Microsoft Dynamics and AI.

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Advantages

Deep customer understanding:

Through data-driven insights, behavioral analytics, and customer journey mapping, you gain a clear picture of what your clients need—before they even ask. This helps you make smarter decisions and build loyalty at every stage.

Always-on communication:

Active CX Management ensures consistent, real-time engagement across all channels—messengers, email, social media, or web chat. No more missed messages or slow replies. Your customers feel heard 24/7.

Proactive issue resolution:

Instead of reacting to complaints, the system anticipates problems and helps solve them before they escalate. This keeps customer satisfaction high and your brand reputation strong.

Advanced Features

Real-Time Customer Feedback Loop
Continuously capture and analyze customer sentiments across all touchpoints. Our system enables instant alerts for negative feedback, helping you act before churn happens.
Integrated Omnichannel Insights
Consolidate customer interactions from email, chat, social media, and voice into one actionable dashboard. Ensure consistent and seamless experiences across all platforms.
CX Journey Mapping & Optimization
Visualize and optimize the full customer journey. Identify friction points and enhance emotional engagement at every stage – from onboarding to retention.
AI-Driven CX Metrics & Predictions
Leverage predictive analytics to foresee customer behavior and satisfaction trends. Make data-driven decisions to improve loyalty and drive long-term revenue.

Do you want the Service by Indi.Vision?

Would you like to find out how much would Active CX Managment implementation cost for your company?  Submit a request through our form in order to receive more information about the volume.

This keeps customer satisfaction high and your brand reputation strong.

Order the Service

We believe that there is no other reason for automation than the development of customer experience through operational efficiency. This is the only way to business success. Leave a request and we will contact you.
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Indi Vision
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